Complaints

We take all complaints seriously and aim to resolve them fairly and quickly. The information below provides an overview of how we deal with complaints and how long it takes.

If you want to make a complaint please send full details to:

Gill Aukett
Head of Compliance
Sinfonia Asset Management
17 St Swithin’s Lane
London
EC4N 8AL

Email: info@sinfonia.com Phone: 020 7139 1473

Once we have received your complaint we will try to resolve it straight away, however, if we are unable to:

Within 5 working days of receiving your complaint we will confirm receipt of your complaint and who will be dealing with it.

Within 4 weeks we will let you have our final response, or explain why we are unable to provide our final response and when we expect to be able to provide it.

Within 8 weeks we will let you have our final response, or explain why we are unable to provide our final response and when we expect to be able to provide it.

If you are unhappy with our final response or any delay you can refer your complaint to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Website: www.financial-ombudsman.org.uk
Phone: 0800 023 4567 or 0300 123 9123
Email: complaint.info@financial-ombudsman.org.uk

The Financial Ombudsman Service offers a free, independent complaint resolution service.

You have the right to refer your complaint to the Financial Ombudsman Service free of charge – but you must do so within 6 months of the date of the final response letter.

If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and so will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a result of exceptional circumstances.